k9777's Privacy Policy
The security of your personal information is our top priority — find out how k9777 keeps your data safe.
In Introduction
k9777 ("Platform", "we", "our") operates a safe and reliable online gaming service for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect when you use k9777's website, app, or other digital services, why we collect it, how we use it, how long we retain it, and with whom we share it.
This Policy is an integral part of your use of our services. By creating an account on our platform or using our services, you are considered to have agreed to all the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services.
This page was written in Bengali and applies to users in Bangladesh. The Bengali version shall be considered final on any matter of interpretation.
1 Information We Collect
k9777 collects only the information necessary for the smooth operation of our services. We collect information in three main ways:
1.1 Information You Provide Directly
The information you provide yourself when registering an account or using our services includes:
- Full name and date of birth
- Email address and mobile number
- Mobile banking account details (bKash, Nagad, Rocket, Upay) — for transaction verification purposes only
- National ID card or other identity document details (for age verification)
- Any messages or documents provided when contacting the support team
1.2 Automatically Collected Information
When you visit our platform, certain information is recorded automatically:
- IP address and device type
- Browser type and operating system
- Page visit time, duration, and navigation patterns
- Information obtained from cookies and similar tracking technologies
- Gaming activity logs and transaction history
1.3 Information Received from Third Parties
To ensure service quality and prevent fraud, we may occasionally receive limited information from payment service providers (such as bKash or Nagad), identity verification agencies, and analytics partners. This information is also protected under the same privacy standards.
2 How We Use Information
Collected information is used only for the following legitimate purposes:
- Account management: To create, verify, and secure your account and to confirm the correct age (21 years or older).
- Transaction processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, or Upay.
- Customer support: To help resolve your complaints, questions, and issues — via 24/7 live chat and email.
- Security and fraud prevention: To prevent unauthorized access, fraud, and money laundering.
- Service improvement: To analyze user experience and further improve the platform.
- Legal compliance: To retain and provide information as required by applicable laws and regulations.
- Relevant communications: Subject to your consent, to keep you informed about important updates, promotional offers, and new features.
We never sell your personal information or transfer it to third parties for commercial gain.
3 Cookies and Tracking Technologies
k9777 uses cookies and similar technologies to provide you with a more convenient experience.
3.1 Types of Cookies We Use
- Essential cookies: For maintaining login sessions and running core functions — these cannot be disabled.
- Functionality cookies: To save language preferences and personal settings.
- Analytics cookies: To understand which parts of the site are used most and to improve the service.
3.2 Cookie Management
Most browsers give you the option to control cookies. However, disabling essential cookies will cause some important platform features to stop working. You can delete cookies at any time from your browser's settings menu.
4 Data Sharing and Disclosure
k9777 does not sell your personal information to third parties. However, information may be disclosed in the following limited circumstances:
4.1 Service Provider Partners
To operate our platform, we rely on trusted third parties — such as payment processing (bKash, Nagad, Rocket, Upay), cybersecurity, analytics, and technical infrastructure. Only the information necessary for them to carry out their responsibilities is shared with these partners, and they are contractually bound to uphold our privacy standards.
4.2 Legal Obligations
We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements. In such cases, information will be provided only within the limits permitted by law.
4.3 Business Transfers
If k9777 undergoes a merger, acquisition, or asset sale, user information may form part of the transferred assets. In that event, you will be notified in advance by email or through a notice on the platform.
5 Data Security Measures
k9777 has adopted industry-standard technical and administrative security measures to keep your information safe:
- SSL encryption: All data exchanged between the website and servers is protected via SSL/TLS encryption.
- Data encryption: Stored sensitive information (such as payment details) is kept in an encrypted state.
- Access controls: Only authorized staff may access personal information, on a need-to-know basis.
- Security monitoring: Continuous system monitoring to detect and prevent suspicious activity.
- Regular audits: Periodic technical assessments to identify security vulnerabilities.
While we are committed to ensuring the highest level of protection, it is not possible to completely guarantee zero risk in the transmission of data over the internet. Keeping your account password confidential and contacting us if you notice any suspicious activity is also part of your responsibility.
6 Data Retention Period
k9777 retains your personal information for as long as necessary to fulfill the purpose for which it was collected or as required by legal obligations.
- Active account data: Full information is retained for as long as the account remains active.
- Transaction records: Financial transaction data is generally retained for 5–7 years, depending on applicable legal requirements.
- After account closure: When an account is closed or deactivated, most personal information is deleted or anonymized within a reasonable period.
- Legal requirements: Where long-term retention is required for legal reasons, data is stored securely.
7 Your Data Rights
k9777 respects your rights over your personal information. Your rights are set out below:
You can find out what information we hold about you and request a copy of it.
If any of your information is incorrect, you can request that it be corrected or updated.
In certain circumstances, you have the right to request the deletion of your information, subject to legal obligations.
You can object at any time to your information being used for marketing purposes.
In certain circumstances, you can request that the processing of your information be restricted.
You can request to receive your information in a structured, commonly used format.
To exercise these rights, email us at [email protected]. We will respond to your request within a reasonable time. In some cases, it may not be possible to fully fulfill a request due to legal obligations or security reasons.
8 Protection of Minors
k9777's services are strictly for those aged 21 or older. We do not knowingly collect information from any minor. An age verification process is in place at the time of account registration.
If a parent or guardian believes their child has provided information on our platform, please contact [email protected] immediately. Upon verification, the relevant information will be deleted promptly.
9 Third-Party Links and Services
The k9777 platform may contain links to third-party websites, particularly those related to payment gateways. These external websites have their own privacy policies and k9777 is not responsible for their practices.
We advise you to carefully read the privacy policy of any third-party service before using it. When using bKash, Nagad, Rocket, or Upay as a payment method, the terms and conditions of the respective provider also apply.
10 Changes to This Policy
k9777 reserves the right to update or change this Privacy Policy at any time. For significant changes, we will take the following steps:
- A notice will be displayed on the platform.
- An update message will be sent to your registered email.
- The "Last updated" date at the top of the Policy will be changed.
If you continue to use the platform after a revised Policy is published, you will be considered to have agreed to the new Policy. Please visit this page regularly to stay informed about any changes to the Policy.
11 Privacy Complaints and Contact
If you have any questions or concerns about this Policy, or wish to exercise your data rights, please contact our support team:
- Email: [email protected]
- Live chat: Available 24/7 in Bengali and English
After receiving your request, we will complete the verification process and respond as quickly as possible. More complex matters may take a little longer to respond to.
We believe any issue can be resolved through direct discussion. However, if you are not satisfied with our response, you retain the right to file a complaint with the relevant authority.
Want to learn more?
k9777 support is always ready to help with any questions about privacy, security, or your account.